In accordance with Articles 47-53 of Book VI « Pratiques du marché et protection du consommateur » du Code de droit économique (CDE), the "Buyer" has the right to notify Salut ! Ça va ? SA, by e-mail to the address firstname.lastname@example.org that he renounces to the purchase, without penalty and without any reason necessary, within fourteen (14) calendar days following the day of delivery of the items.
To do so, the consumer can use the WITHDRAWAL FORM.
The goods must be returned at the « Buyer’s » expense within the same timeframe, in their original packaging, undamaged, accompanied by all their accessories, the manual and a (copy) of the invoice / delivery document to:
Salut ! Ça va ? SA - 44, Quai du Trompette, 1300 Wavre, Belgium.
Subject to compliance with the above provisions, Salut ! Ça va ? SA will refund the items ordered for the amounts on the order, excluding shipping fees, within 14 days (Salut ! Ça va ? SA may withhold the reimbursement until asset recovery, or until the consumer has supplied evidence of having sent back the goods, whichever is the earliest of these facts) following which it is informed of the consumer's decision to withdraw from the contract in accordance with Article 49 of Book VI "Pratiques du marché et protection du consommateur" du Code de droit économique (CDE).
No refund will be made if the items are not perfectly intact.
The "Buyer" can no longer exercise its right to withdrawal upon the occurrence of one of the cases referred to in Article 53 of Book VI "Pratiques du marché et protection du consommateur" du Code de droit économique (CDE). Under these conditions, the item in question will neither be returned nor exchanged, the re-shipping fees are borne by the "Buyer".